Organizational Design Analysis Essay Example | Topics and Well Written Essays - 1000 words

Organizational Design Analysis - Essay ExampleFrom over 100 manufacturers for customers to choose from, Rock Auto is adapted to ship thousands of auto parts to every continent in the world, with the exception of APO/FPO addresses and Antarctica. Rock Auto is able to position themselves high above their competitors, by go auto parts and applications for car models from the 1940s to the newest models of cars. They also built their database using data obtained directly from the manufacturers, giving flexibility and variety to all(a) customers. I had the chance to interview four-spot employees Senior level Jim Taylor (President), Sandra Taylor (VP Customer Service) Midlevel Serena Johnson (HR Manager), Lower level Nicole Evans (CSR). As with any other business, they are in business to bring in a profit and fulfill the needs of customers searching for auto parts. They are able to bring in high profits, due to the fact, they hold no inventory, and all merchandise is sent directly to th e customer from one of their contracted distributors. Rock Autos organizational philosophy stems from providing exceptional customer service, where responsiveness to the customer is a round top priority. Their strategy has a long-term focus to earn customers trust and respecting customers time, maintaining a strict and high standard of excellence and no folderol policy for all employees to adhere too. Rock Auto is a small organization with less than 100 employees. There are currently 97 employees total. 35 are full-time, including senior management and 62 are part-time employees all mid to lower level. The CSRs, manufacturers and its technology are the most important components to the company and its environment. The depend of important components is large in relation to the company in its entirety. In regards to the technology and manufacturers, they can change very slowly as we have been workings with some of the same manufacturers since our opening in 1999. Serena Johnson st ated that their technology has not changed much as they use the internet, telecommunicate and soft pads for all correspondence betwixt their customers, shippers, distributors and manufacturers, we may upgrade to a higher level of internet speed, to ensure accuracy and efficiency. The companys dominant technology is the computer systems and the internet. Jim Taylor stated, We use email and e-commerce to transform our inputs, which would allow the customer to place an order, via email, our website or call one of our CRSs. Once the order is placed, the CSR confirms the parts are available and our distributors ship the orders (outputs) to the customers. All of the four agreed that they would characterize Rock Autos environment as certain. As all the information, from the results and alternatives in regards to decision making, is always made available to all employees. Two of the terce interviewed stated that the company is flexible to respond to environmental changes and have been do ing a great job. The other two seem to feel that the company is too rigid, in relation to its application of rules and procedures with the CSRs. The CRS are supposed to have ability for daily decision making related to their jobs, such as choice of schedule, vacation time, and downhearted leave and in relation to decisions concerning customers, such as credits, refunds and returns. Even though, Rock Auto provides a trust system in regards to employee time sheets, prior to receiving a paycheck, HR, will go over each time